Advice Drop-in

UWLSU Advice drop-in times

Due to a big increase in demand for our advice service, UWLSU Advice is now trialling a drop-in service. This means that you can come and see us during the week at a time and location that suits you most, but it also means that we are not generally taking bookings for appointments at the moment. This is to ensure fair access to our service and make sure that the waiting time to see an advisor is as short as possible.

We are running drop-ins at the following times and locations during the week:

Advice Service drop in times 

  • Monday: 2pm - 4pm: at SMR and Paragon 
  • Tuesday: 11am - 1pm and 2pm to 5.30pm: at SMR and Paragon 
  • Wednesday: 2pm - 4pm: at SMR and Paragon 
  • Thursday: 11am - 1pm and 2pm to 4pm: at SMR and Paragon 
  • Friday: 11am - 1pm and 2pm to 4pm: at SMR and Paragon 

 

What we can help with?

Mitigations – i.e. filling out the form, checking your form and evidence for readability, suggesting additional evidence you may want to collect

Appeals – as above.

UWL disciplinary processes – we can provide you with support at hearings or offences interviews, and we can ensure that the correct processes are followed so that you are not treated unfairly.

Fitness to practice processes – we can provide you with support at hearings or concerns meetings, and we can ensure that the correct processes are followed so that you are not treated unfairly.

Complaints about your student experience at UWL – we can act as a mediator between you and university staff to resolve issues informally, support you through the formal complaints process and ensure that the correct processes are followed so that you are not treated unfairly.

 

If we can’t help, or you need more support...

If we can’t help you with your query, or if we agree that you would benefit from further support from another service, we will either signpost or refer you during your drop-in appointment.

 

Discretionary emergency appointments

If you need an emergency appointment, or the drop-in timetable really can’t work for you because of other commitments, we can offer occasional discretionary appointments at outside of these times. However you will need to call 0208 231 2276, email uwl.su@uwl.ac.uk or visit one of our Reception desks at Paragon or St Mary’s Road if this is the case.

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Registered Charity Number: 1148594