2018-2019 TRANSITIONAL YEAR STRATEGY
In 2012, UWLSU set out an ambitious strategy to reinvent the SU and become the first modern university with an excellent students’ union by 2018. At the time, less than 5% of students meaningfully engaged with the SU and approval ratings were in the bottom quartile for the sector.
In 2018, UWLSU ranks as the number one student union in the UK, with an expected year-end engagement of 80% of all UWL students, and a National Student Survey satisfaction score of 80%.
We’ve shown it’s possible to have an excellent SU in a modern university.
In late 2017, the Trustee Board endorsed the SU’s approach to undertake a strategic review and transition year in 2018/19, in preparation for the development of a new five-year UWLSU Strategy for 2018-2023.
UWLSU is currently undertaking an audit and review of our performance, celebrating our success and identifying the evidence base and baselines to underpin future delivery.
We need to complete our current strategy and publish our new strategy.
Looking to the next five years will see UWLSU strengthen our performance and refocus our activities towards those that drive engagement, retention, attainment, employability and satisfaction for all UWL students.
We will ensure our engagement is not only sustainable, but also representative of our diverse Student Body – maximising the impact of our success for all.
UWL students need their university and union to be sustainably excellent to succeed in life.
To establish UWLSU as the first excellent SU in a modern university.
We believe in students’ potential and in the value of UWL.
We will employ UWL students and graduates wherever possible.
We work in partnership with UWL staff at all levels.
We can evidence that our work is grounded in the real needs of UWL students and that we serve students across the entire university.
- Achieve 80% engagement
- Achieve 80% satisfaction
- Publish a new strategy for 2023
Deliver our amazing 2018 results for the second year... and long into the future
We’ve achieved 80:80 once – but we need to be able to deliver it year after year. 80% engagement, 80% satisfaction need to become the SU’s stable foundations.
In 2018/19 we’ll be tightening up the processes & systems that support 80:80 and refocusing existing services to ensure they are as efficient and impactful as they can be.
Build a plan to deliver a truly transformative student experience by 2023
A truly transformative student experience will require the SU to work differently in two key areas: impact and partnership.
We’ll need to become impact-led rather than outcome-led as we are now. And we’ll need to deepen our partnership with UWL from one based on relationships to one based on planning and delivery.
Top line KPIs
TL1 Achieve 80% on NSS Q26
TL2 Engage 80% of students in SU activity
TL3 2023 Strategy & Business Plan approved by SU and stakeholders
Community & Belonging
CB1 Maintain 100% new student engagement in Welcome Period Activity
CB2 Engage 900 students in Freshers’ Social Programme
CB3 Maintain 75% engagement in extra-curricular activity / Increase engagement in
SU led extra-curricular activity to 60%
R2 Maintain 80% Student views collected
R3 Maintain 100% students who need advice seeking support through Advice Service
- C2 Maintain 80% UWL staff recognition of positive SU impact on the student experience
P1 Maintain 95% of targets achieved / 15% exceeded
P2 Maintain top quartile benchmark for staff engagement
P3 Maintain Investors in People status (undertake re-assessment)
QB1 Maintain NUS Quality SU benchmark
QB2 Maintain Best Bar None status
QB3 Maintain Green Impact status
F1 Staff costs ratio of under 50%
F2 Maintain a minimum of £170k reserves
F3 Achieve a surplus of at least £40k
We believe that a truly transformational student experience is one where UWL students can fulfil their life goals, equipped with the skills, experiences and resilience needed to determine their own future.
UWL and the SU must deliver a coherent student journey that is ‘wrapped around’ the student. Success will be evidenced by excellent satisfaction, retention, attainment, and employability.
Key challenges for our next plan include tackling the BAME attainment gap and tackling retention across all groups.
UWL Achievement 2023:
- Improve overall satisfaction rates to 90%+ in all categories
- Enhance continuation and completion rates to 85% or above
- Improve the attainment of BME students by 30%
- Improve graduate employability to 80% and overall employability to 100%