Download the complaints form and explain the situation. You'll need to provide supporting evidence and state the outcome that you're seeking.
Speak to one of our advisors by calling, emailing or attending a drop-in session. We can help you prepare the complaint and support you through the process.
Email your complaint to to firstname.lastname@example.org and wait for a response. If you're unhappy with the outcome, get back in touch with us to take it further.