UWLSU advice service

UWLSU Advice drop-in times

Due to a big increase in demand for our advice service, UWLSU Advice is now trialing a drop-in service. This means that you can come and see us during the week at a time and location that suits you best, but it also means that we are not generally taking bookings for appointments at the moment. This is to ensure fair access to our service and make sure that the waiting time to see an advisor is as short as possible.

We run drop-ins at the following times (term- time) and locations during the week:

  • Monday: 2pm - 4pm: at SMR 
  • Tuesday: 11am - 1pm and 2pm to 4pm: at SMR and Paragon 
  • Wednesday: 2pm - 4pm: at SMR
  • Thursday: 11am - 1pm and 2pm to 4pm: at SMR and Paragon 
  • Friday: 11am - 1pm and 2pm to 4pm: at SMR and Paragon 

Where to find us

At the St Mary’s Road Campus you can find us at the SU in The Park Building

At Paragon we at the SU on the 2nd Floor (NOT AVAILABLE OVER AUGUST)

Or you can call our service during the drop-in times on 0208 231 2276


If you print off and complete this form before you attend a drop-in and bring it with you – it will help us to process your case more quickly.

What role does UWLSU Advice play in supporting you?

We provide advice and guidance on how to go through processes at the University of West London. We are not involved in any part of the decision-making on your case as we are independent from the University. Our job is to ensure you have the information and support you need to make informed choices about your case and to make sure that the University follows its own processes.
If you need to mitigate, we can help you by giving you someone to talk through your options with, and we can also provide a checking service to check your mitigation form and evidence.We are here to provide advice and support, however you are ultimately responsible for submitting your mitigation and deciding when to submit.

At UWLSU we understand that life can have its hiccups. Sometimes these hiccups can affect the way that you study. If you ever experience any difficulties on your course and need help, you can always access our free, confidential and supportive academic advice service.

What can the advice service help with?


  1. Extensions
  2. Appeals
  3. Mitigations
  4. Fitness to Practise
  5. Complaint
  6. Academic Offences

We can also provide general advice on course-related issues. If another university department is in a better position to support your situation, we will signpost you to the right place. This will ensure that your questions can be answered and that you get the support you need.

How will I be treated by the advice service?

We, like the rest of the Students' Union, work on an equal opportunities basis, which means you can use the service knowing that you will be treated with respect regardless of race, gender, age, disability, orientation and religious or political beliefs.

You can download our Service Standards Statement here.

We will treat your case confidentially and respect your privacy. You can see our privacy policy here

What will happen during my appointment?

Your advisor will ask you about your situation and talk you through how to proceed and outline some steps for you to follow through on. The advisor will explore many options with you, but any decisions made in appointments are yours so you can make the choices you feel necessary. The advice and support we offer is confidential, independent, impartial, empowering and non-judgmental.

We are independent from the university and act only on the students’ behalf.

If we can’t help, or you need more support

If we can’t help you with your query, or if we agree that you would benefit from further support from another service, we will either signpost or refer you during your drop-in appointment.

Discretionary emergency appointments

If you need an emergency appointment, or the drop-in timetable really can’t work for you because of other commitments, we can offer occasional discretionary appointments at outside of these times. However you will need to call 0208 231 2276, email or visit one of our Reception desks at Paragon or St Mary’s Road if this is the case.

Accessible appointments

If you make UWLSU Advice aware at least 24 hours in advance that you require a pre-booked appointment to accommodate access requirements or unavoidable commitments which prevent you from attending the normal drop-in schedule, you may be booked in for an appointment of up to 1 hour in an available Advisor’s diary.

Other sources of advice at UWL

The University also offers advice to students. 

The support for students section of the UWL can help you with information about:

  • accommodation
  • general student advice
  • funding advice for undergraduate and postgraduate students
  • immigration advice
  • disability support
  • health and wellbeing - including health, and chaplaincy.

The current students section of the UWL website has information about:

  • Semester and term date information
  • Policies, procedures and regulations information
  • Links to student email, student portal, blackboard and other IT services
  • Information on careers and volunteering.

You can also download the Student Handbook 2017 - 2018 - your go-to guide to all things UWL!

Registered Office: University of West London Students' Union, St Mary's Road, London W5 5RF
Registered in England Company Number: 8158543
Registered Charity Number: 1148594

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