U@UWL wellbeing messaging service

U@UWL is a FREE, wellbeing messaging service available to all higher education first year students at UWL. It is relevant to everyone and helps you to stay on top of things and look after yourself.

Sign up in 3 easy steps:

- Search for UatUWL on facebook messenger

- click send message;

- click GET STARTED.

From then on, Students will receive weekly messages via messenger packed with helpful info, practical tips, coping strategies and information on events and where to find extra support throughout their first year.

TIMED and tailored for UWL students

U@UWL is a clever programme that has been personalised for UWL students to walk the journey of their first year with them.  It’s carefully timed to send students information and support when it is most likely to be relevant and helpful.

Throughout the year, you’ll regularly receive tips, practical advice and coping strategies on useful topics such as:

  • Settling in
  • Eating well
  • Sleeping well
  • Making friends
  • Study tips
  • Exam tips
  • Mental health
  • Physical health
  • Staying on top of your money
  • Coping with stress
  • Essential UWL contact information

The messages contain clear signposting on where to get further support and help should you need it – both within UWL and on trusted third-party websites.

“It is both practical and reassuring. The top tips are so useful. When I really needed help, a message came through and it was relevant, as if it knew what I was going through… absolutely amazing.”

First year student, (pilot programme)


The messages you receive are evidence-based and have been reviewed by a panel of health experts to make sure U@UWL gives you information you can trust.


In addition to the weekly wellbeing messages U@UWL supports you in the following ways:

The ‘Need Help?’ button

Students may be affected by some issues that require urgent or immediate help and support. The need help button on the phone directs students to support pages on 6 key issues: Depression; Suicide; Self-harm; Sexual Assault; Alcohol and Drugs overdose and radicalisation. 

Essential Contacts

The ‘essential contacts button’ gives you instant access to key contact details for all the support services at UWL as well as local and national support groups at the touch of a button.

Emergency Messages 

U@UWL is one of the channels that the university can use in the event of emergency so you’ll be alerted quickly should an emergency arise with advice on what to do. Because it’s on social media you can quickly share the information with your friends.

Some Frequently Asked Questions

How much does it cost?

Nothing! UWL is providing this service totally free to students.

Is it confidential?

Yes. Other students (or UWL staff for that matter) won’t be able to see whether or not you are on the programme or which messages you are reading.

I don’t have mental health problems. Is it still relevant for me?

YES!!  U@UWL sends you messages on lots of different aspects of university life that are relevant for all students including study /exam tips; how to manage your money; settling in; work life balance and positive wellbeing messages to help you make the best decisions about your physical, emotional and mental health.  

I can just google stuff if I need advice.

There’s a lot of information on google but there’s not an easy way of knowing which information is correct or helpful. U@UWL content has been reviewed by experts and is evidence based so you can rely on it. It’s also been tailored for students at UWL so you will receive advice and support that is really relevant to you. The messages signpost you to where to get further information and support within UWL or trusted third-party websites.

Is it any good?

It’s awesome ??

We surveyed students who used the programme last year:

91% said the programme helped them by giving useful tips or coping strategies

74% said it helped them feel more supported by University

83% said it helped them have a positive experience in their first year

96% said they would recommend it to a friend.




Registered Office: University of West London Students' Union, St Mary's Road, London W5 5RF
Registered in England Company Number: 8158543
Registered Charity Number: 1148594

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