Covid-19 Support

We've Got You!

Updated: 13th July 2020

UWL Plans for Reopening

We know that face to-face-teaching, access to our specialist facilities and being part of our unique University community are all key parts of the great student experience you should expect at UWL.

We have been working hard to create a safe and effective plan that will allow us to deliver these elements when you start with us in the autumn, subject to government regulation.* We are 100% committed to ensuring we maintain the value and integrity of our UWL student experience.

Now, more than ever, is the time to invest in your future. With the plans we have put in place, we will be able to provide you with the student experience that will set you up for success.


Teaching on Campus 

From Monday 5 October 2020, all students, on all courses, at all levels will be provided with a minimum of 4 hours of scheduled activity on campus, each week. Additionally, all face-to-face teaching sessions will be provided online – so you won’t miss out if you cannot get to campus for any reason.

UWL will also be scheduling in time for you to become familiar with all the services UWL has to offer, including the library, IT facilities and Student Services. Working with UWL, we will deliver a range of events, so you can feel part of our diverse and vibrant student community.

And as soon as we can safely do so, we will be looking to expand the amount of activity that can take place on campus. We will also be reviewing our plans in line with any new Government guidance.

Induction Programme for New Starters

From 21 September, to help you start your university journey in the best possible way, UWL will deliver a structured induction programme. This will give you all the information you need to make the most of university life and provide opportunities to meet people on your course.

In the meantime, we have set up the following Facebook group for you to meet all your peers: 

Campus Safety Measures: 

At all times, we will be working to strict protocols to keep you safe and prevent the spread of Covid-19. This will include installing screens at service desks, introducing a one-way system and controlling the numbers of people on campus at any one time.

Flexible Learning Tools:

Over the summer, UWL will be introducing UWLFlex – our new online flexible learning platform.

UWLFLex has been designed to complement face-to-face learning and build on our reputation for excellence in teaching, learning and student support. With UWLFlex, we will be able to deliver a University experience that is more collaborative, active and relevant for an increasingly digital world.

UWLFlex will enable us to provide you with an improved student experience, when face-to-face teaching resumes, and provides us with an enhanced range of online tools, should we not be able to return to campus at the start of the next academic year.

Over the next few months, we’ll be sharing more information about UWLFlex and the plans we are putting in place to ensure that you continue to get a great student experience.

Keeping informed about plans for September 

Over the next few months, we will be sharing more information about our plans for welcoming you in September.

Please continue to check your email and follow UWL and us on Social Media. We will also keep this page updated so keep checking here.

If you have questions you can contact UWL on:

In these uncertain times, we are 100% committed to giving you the best student experience possible so you can develop the skills, knowledge and expertise that will help you secure a rewarding and successful career.

UWL buildings closed 

The university has closed its buildings from 6pm on the 19th March in response to the evolving Coronavirus situation. UWLSU will now be moving to remote support from 19th of March at 6pm onwards. 

This move is designed to protect students and staff and slow the spread of the disease amongst our community. We fully support the decision but understand that some students may be concerned about this fast-changing situation, and may be wondering how to access support when the buildings are closed.

Student Support

Our absolute priority to ensure the safety of our students and staff. 

We know that the situation is changing by the day and we want you to know that we’ve got you. 

UWL has published information on Many questions can be answered by their Coronavirus guidance page 

If you want to know more information about teaching moving online, they have produced guidance here: 

We have also created the following Facebook page to help and support one another during these uncertain times: 

Looking after yourselves and each other  

It’s totally ok to feel sad, confused and anxious about what we are all experiencing but please try and make sure that you are getting all of your info from credible sources and try to take regular breaks from social media in effort to look after yourself.  

If you are growing very concerned, please contact the university’s Welfare Team on 020 8231 2313 or 

During these times, probably more than ever, ALL of us deserve to be treated with respect, kindness and tolerance. UWL and UWLSU will not tolerate racist discrimination of any kind against any of students or staff. If you need to report an incident of discrimination the please report it here 

If you need any advice or support then please drop us a line, we are on and 020 8231 2276 by phone or email. Student Minds have some really good resources which are helpful for anyone going through issues around mental health and wellbeing which you can find here 

UWLSU Advice

Our advice service will be running a remote service via email/telephone throughout the UWL closure.  If you already have an existing case with an advisor, please email them directly.If you wish to open a case and speak to an advisor, please email with your name and contact number asking for an advice appointment and someone will get back to you within 1 working day.  

If you are feeling suicidal, you are advised to call 999 or go to your nearest accident and emergency department. You can also call the Samaritans, a free listening service, on 116 123. More information about the Samaritans can be found here:


Who do I need to tell if I am self-isolating? 

If you are self-isolating please email Student Welfare on or 02082312313. They will be able to provide support if you need it. 

Let your friends/family know if you are isolating so they know not to visit you but can help you out from afar with stuff like food and shopping. 

The NHS have some really helpful information for those of you that are self-isolating and what to do if you feel unwell: 

Would I be able to get mitigating circumstances if I was to self-isolate? 

Currently we are awaiting confirmation from the university with regards to this, but if you need to mitigate or get an extension you can go through the normal process. 

If you need 10 working day extensions (1 month for major projects) or a further attempt at your assignment and its between 10 working days before or after the deadline, please here for information and downloadable links to the self-certification form: Extension 

If you have missed your deadline for an assignment or exam, and it has been more than 10 working days please click the following link for information and downloadable forms for late mitigation’s.  

Please be aware that late mitigation will require evidence which covers the dates of which you are mitigating for. 

I am an international student and my parents are unable to support me financially? What can I do? 

Please drop an email to and see the university’s advice pages here: 

My housemates/Landlord says that I can’t stay on the property if I am self-isolating, what can I do? 

If you are living in halls, please contact

If you have a contract and paying rent, then your housemates or landlords cannot tell you that you are not allowed to live the property. For more advice and support please get in contact with your local Citizens Advice 

Information about other UWLSU Services


BUCS have advised that all sport is being suspended until the 1st of April across the UK – with further updates to be provided in the coming weeks. As a result all of our sporting training and fixtures will be cancelled or postponed from today until the 1st of April. 

Events & Societies

We have had to close Freddie’s Bar this week due to staffing shortages as a result of COVID-19 and we are sorry about this. As a result, all events that are planned to take place in Freddie’s Bar this week and next week have been either postponed or cancelled. Individual clubs and societies will be contacted directly by a member of the SU team to work on alternative arrangements.   

In relation to all other SU supported events and activities planned between now and the 19th April – a member of the SU team will be in touch with you if you have organised an event in the coming days to confirm either a variation to the event, postponement or cancellation.  

Unfortunately we will have to cancel the Star Awards Ceremony this year, however we are currently thinking of alternative ways to celebrate the innovative teaching and support offered by UWL staff when we return to onsite teaching. 

The Union Awards will also not be able to proceed in the current format this year and we will be issuing refunds to everyone that had paid for a ticket. Our team are currently working on ways to run this event in a similar format on a new date and will provide further information as it becomes available.  

If you have questions or issues with your refund being processed, please contact  

If you have any questions in the meantime about events, please contact:  

UWL Sport & Fitness Centre

Good news comes to those who weight!

Gyms have been given the green light to reopen and we cannot wait to get you back in the gym and working out!

On Thursday 9th of July the Government announced that indoor gyms would formally be allowed to open in the near future. Along with this announcement came very specific health and safety guidance and measures from the Government in relation to Covid19. With this in mind, we are currently working on a detailed plan to ensure we have the correct measures and procedures in place to enable us to open at the earliest opportunity.

 For all gym membership covid-19 FAQ's, please head over to:

Coffee Union & Freddie's Bar

As they are within a UWL building, Coffee Union and Freddie’s Bar are currently closed until further notice.