Covid-19 Support

We've Got You!

Updated: 16th April 2020

UWL buildings closed 

The university has closed its buildings from 6pm on the 19th March in response to the evolving Coronavirus situation. UWLSU will now be moving to remote support from 19th of March at 6pm onwards. 

This move is designed to protect students and staff and slow the spread of the disease amongst our community. We fully support the decision but understand that some students may be concerned about this fast-changing situation, and may be wondering how to access support when the buildings are closed.

Student Support

Our absolute priority to ensure the safety of our students and staff. 

We know that the situation is changing by the day and we want you to know that we’ve got you. 


UWL has published information on www.uwl.ac.uk. Many questions can be answered by their Coronavirus guidance page https://www.uwl.ac.uk/current-students/coronavirus-guidance 

If you want to know more information about teaching moving online, they have produced guidance here: https://www.uwl.ac.uk/current-students/covid-19-studying-remotely 

We have also created the following Facebook page to help and support one another during these uncertain times: https://www.facebook.com/groups/712604955940417/ 

Looking after yourselves and each other  

It’s totally ok to feel sad, confused and anxious about what we are all experiencing but please try and make sure that you are getting all of your info from credible sources and try to take regular breaks from social media in effort to look after yourself.  

If you are growing very concerned, please contact the university’s Welfare Team on 020 8231 2313 or studentwelfare@uwl.ac.uk 

During these times, probably more than ever, ALL of us deserve to be treated with respect, kindness and tolerance. UWL and UWLSU will not tolerate racist discrimination of any kind against any of students or staff. If you need to report an incident of discrimination the please report it here https://www.uwlsu.com/union/incident-reporting/ 

If you need any advice or support then please drop us a line, we are on uwl.su@uwl.ac.uk and 020 8231 2276 by phone or email. Student Minds have some really good resources which are helpful for anyone going through issues around mental health and wellbeing which you can find here https://www.studentminds.org.uk/coronavirus.html#looking 

UWLSU Advice

Our advice service will be running a remote service via email/telephone throughout the UWL closure.  If you already have an existing case with an advisor, please email them directly.If you wish to open a case and speak to an advisor, please email uwl.su@uwl.ac.uk with your name and contact number asking for an advice appointment and someone will get back to you within 1 working day.  

If you are feeling suicidal, you are advised to call 999 or go to your nearest accident and emergency department. You can also call the Samaritans, a free listening service, on 116 123. More information about the Samaritans can be found here: https://www.samaritans.org/how-we-can-help/contact-samaritan/

FAQ's:

Who do I need to tell if I am self-isolating? 

If you are self-isolating please email Student Welfare on studentwelfare@uwl.ac.uk or 02082312313. They will be able to provide support if you need it. 

Let your friends/family know if you are isolating so they know not to visit you but can help you out from afar with stuff like food and shopping. 

The NHS have some really helpful information for those of you that are self-isolating and what to do if you feel unwell: https://www.nhs.uk/conditions/coronavirus-covid-19/ 

Would I be able to get mitigating circumstances if I was to self-isolate? 

Currently we are awaiting confirmation from the university with regards to this, but if you need to mitigate or get an extension you can go through the normal process. 

If you need 10 working day extensions (1 month for major projects) or a further attempt at your assignment and its between 10 working days before or after the deadline, please here for information and downloadable links to the self-certification form: Extension 

If you have missed your deadline for an assignment or exam, and it has been more than 10 working days please click the following link for information and downloadable forms for late mitigation’s.  

Please be aware that late mitigation will require evidence which covers the dates of which you are mitigating for. 

I am an international student and my parents are unable to support me financially? What can I do? 

Please drop an email to studentservices@uwl.ac.uk and see the university’s advice pages here: https://www.uwl.ac.uk/current-students/support-current-students/money-advice 

My housemates/Landlord says that I can’t stay on the property if I am self-isolating, what can I do? 

If you are living in halls, please contact financehelp@uwl.ac.uk

If you have a contract and paying rent, then your housemates or landlords cannot tell you that you are not allowed to live the property. For more advice and support please get in contact with your local Citizens Advice https://www.citizensadvice.org.uk/ 

Information about other UWLSU Services

Sports

BUCS have advised that all sport is being suspended until the 1st of April across the UK – with further updates to be provided in the coming weeks. As a result all of our sporting training and fixtures will be cancelled or postponed from today until the 1st of April. 

Events & Societies

We have had to close Freddie’s Bar this week due to staffing shortages as a result of COVID-19 and we are sorry about this. As a result, all events that are planned to take place in Freddie’s Bar this week and next week have been either postponed or cancelled. Individual clubs and societies will be contacted directly by a member of the SU team to work on alternative arrangements.   

In relation to all other SU supported events and activities planned between now and the 19th April – a member of the SU team will be in touch with you if you have organised an event in the coming days to confirm either a variation to the event, postponement or cancellation.  

Unfortunately we will have to cancel the Star Awards Ceremony this year, however we are currently thinking of alternative ways to celebrate the innovative teaching and support offered by UWL staff when we return to onsite teaching. 

The Union Awards will also not be able to proceed in the current format this year and we will be issuing refunds to everyone that had paid for a ticket. Our team are currently working on ways to run this event in a similar format on a new date and will provide further information as it becomes available.  

If you have questions or issues with your refund being processed, please contact su.comms@uwl.ac.uk  

If you have any questions in the meantime about events, please contact: su.studentgroups@uwl.ac.uk  

School Reps

All your School Reps are working remotely. You can find all their contact information below: 

Here's a full list of School Reps for each school: 
 
School of Computing and Engineering 
School Rep: Zarrar Masud 
Email: Zarrar.Masud@uwl.ac.uk 
 
School of Law and Criminology 
School Rep: Fatima Syed 
Email: Tehniat.Fatima.Syed.Syed@uwl.ac.uk 
 
London Geller College of Hospitality and Tourism 
School Rep: Sean Smith 
Email: Sean.Smith@uwl.ac.uk 
 
School of Human and Social Sciences 
School Rep: Alessio Di Vito 
Email: Alessio.Divito@uwl.ac.uk 
 
The London College of Music 
School Rep: Sophia Bonini 
Email: Sophia.Bonini@uwl.ac.uk 
 
The London School of Film, Media and Design 
School Rep: Julia Rozanska 
Email: Julia.Rozanska@uwl.ac.uk 
 
College of Nursing, Midwifery and Healthcare 
School Rep (Reading): Tina Donne 
Email: Tina.Donne@uwl.ac.uk 
 
School Rep (Brentford): Orlando Chin 
Email: Orlando.Chin@uwl.ac.uk 
 
Claude Littner Business School 
School Rep: Fatima Syed 
Email: Tehniat.Fatima.Syed.Syed@uwl.ac.uk

You can also contact our Student Voice Manager on Jamal.El-Kalawy@uwl.ac.uk 

UWL Sport & Fitness Centre

On March 19 2020, following the closure of the St Marys road campus and government guidelines we temporarily closed the doors of the UWL Sport and Fitness Centre.  

For monthly Direct Debit members, we have automatically stopped your payments so there is nothing for you to do. When our gym is back open, we will credit your first payment by any outstanding amount from your current monthly subscription. 

For paid in full upfront members, we have automatically frozen your accounts and will be crediting your membership for the period that we are closed.  

At the UWL Sport and Fitness Centre, the health and safety of our members, colleagues and staff is our no.1 priority. While the closure of your centre is a difficult situation for us all, we will continue to do everything we can to help our members. While we are closed, we will work hard to ensure your club is clean, safe, and ready for your return. We are looking forward to welcoming you back. 

 For all gym membership covid-19 FAQ's, please head over to: https://www.uwlsu.com/opportunities/gym/

Coffee Union & Freddie's Bar

As they are within a UWL building, Coffee Union and Freddie’s Bar are currently closed until further notice.