You are encouraged to raise any concerns about how your case is being managed or any issues you are having with your Advisor or our service directly with your allocated advisor if you feel able to do this in order to give them an opportunity to work with you to resolve any issues.
If you do not feel comfortable doing this, please download the complaint form and follow the guidance within it.
UWLSU Advice follows the process laid out in UWLSU’s Bye-Laws for all complaints about our service. In the first instance, it is recommended that you submit your complaint to the Advice & Outreach Manager so that they can investigate your complaint within UWLSU Advice and attempt to resolve your issue with you. If your complaint is about the Advice & Outreach Manager, you can email your complaint to the Representation & Insight Manager.
Email this form as a formal complaint to: